Here is a list of frequently asked questions regarding the Vigils.

I booked the wrong date and need to change. What do I do?

Unfortunately, the tours are non-refundable, non-transferable (changing of dates once booked).  Please triple check the date and number of spots you are purchasing prior to confirming. Heartland Travel or Muddy Water Tours assumes no responsibility of missed tour nights, or unfulfilled seats/spots on the buses or Vigils.

I am booked onto a Vigil but can’t make it. What do I do?

You can get someone to fill your spot for you. If it is before 5pm the night of the tour, please contact Heartland Travel at (204) 989-9630 or shannonc@heartlandtravel.ca or if it’s the night of the tour and after 5pm, contact Muddy Water Tours at (204) 989-4678 and the appropriate adjustments will be made to the tour list for the night. If you do not get someone to fill your spot, no refund or option to go on another tour night is given. Please make sure your replacement is 18 years of age or older for the Vigil. Heartland Travel or Muddy Water Tours assumes no responsibility of missed tour nights, or unfulfilled seats/spots on the buses or Vigils.

Can I bring my waiver form the night of the tour?

Absolutely! Please let Heartland Travel know prior to the night of the tour if you plan on doing this. Extra copies of the waiver form will be available for you to sign in case you forget.

I don’t want to sign a waiver form for the Vigil.

We ask that all participants please sign a waiver form prior to participating. This is for your own comfort and safety of the evening. If you do not sign a waiver form, you will be asked to leave. No refund will be given if this happens.

I am a senior or student, is there a discount off the price?

Unfortunately, no, there are no discounts given. We have one price for the Vigils.

I really feel that my child/teenager/friend can handle the Vigils even though they are less than 18 years old. Can I book them?

No. We ask that all participating guests be 18 years of age or older due to the nature of the evening and topics discussed.

I think it would be cool to try and contact my deceased relative, can I do that on these Vigils?

We are working within the confines of the building, its history and those who may have passed through its doors before us. Please do not attend in the hopes you will contact your deceased relatives, this is not the reason for our being here. Mediums will not be granting personal readings. Under no circumstances will we attempt to connect with deceased relatives of guests. Please seek out a professional reputable medium for your own personal reading.

I have a group of people I want to take on the tour with me. How do I know how many spots are left on a tour?

You can always contact Heartland Travel at (204) 989-9630 or email shannonc@heartlandtravel.ca and we will be able to tell you the available spots on the Vigil.

I am organizing a group of people but do not want to pay for everyone all at once. What do I do?

Please collect payment from your group prior to booking, then contact Heartland Travel to book and pay all at once. This is the easiest thing to do. Remember, we cannot hold seats without payment.

What kind of equipment can I bring with me to remember the tour by?

Feel free to bring a camera, video recording devise, recorders, etc. with you. Note - Filming is only allowed during the experiments.

Where can I send in my photos from the tour?

You can send your top 3 photos from the tour to shannonc@heartlandtravel.ca or info@muddywatertours.ca

Note that by submitting your photos to Heartland Travel and/or Muddy Water Tours, they can and will be used for promotional purposes on either websites or brochures, or online.

Where can I park for the Vigil?

Parking is available on any of the side streets surrounding the St. Boniface Museum. Rue Despins is a street that has parking available on it.

Is dinner included on the Vigil?

No, but Refreshments and light snacks are included.

What do I wear for the Vigils?

Please wear comfortable clothing and shoes.

Are the Vigils wheelchair accessible?

Yes, the Vigils at the St. Boniface Museum are wheelchair accessible.

Are my children suited to take these tours?

Absolutely not. We only allow people who are 18 years of age or older on the Vigils due to the nature of the night and topics that are discussed.

I want to purchase a Vigil as a gift for my friend or relative. Do you have gift certificates available?

We sell gift certificates for either bus tours or Vigils. Contact Heartland Travel at (204) 989-9630 for more information. Remember they have to be at least 18 years of age or older to participate in a Vigil.

Can I dress up for the Vigil?

Absolutely! Please make sure costumes are appropriate and are not obstructive or disturbing for anyone else on the tour.

Am I allowed to bring alcoholic beverages on the Vigil?

No. Please refrain from the use of alcohol or medications prior to the start of the Vigil.

I would like more information about other tours Muddy Water Tours do. Who do I contact?

For more information on Muddy Water Tours, visit their web page at: http://www.muddywatertours.ca or call (204) 898-4678 (GOST).

I would like more information on Donna Elliott, the spirit medium. Who do I contact?

Please contact Muddy Water Tours at: (204) 898-4678 (GOST) or email info@muddywatertours.ca

If you still have questions on the Vigils, please contact Heartland Travel at (204) 989-9630 or email shannonc@heartlandtravel.ca.